Privacy policy

PRIVACY POLICY

Last updated: 12 January 2026

This Privacy Policy describes how urbanohm.com, operated by Urban Ohm AB (“we”, “us”, “our”), collects, uses, and shares your personal information when you visit or make a purchase from www.urbanohm.com.

1. Personal Information We Collect

When you visit our website, we collect certain information about your device, including:

  • Web browser, IP address, time zone, and cookies
  • Pages viewed and interactions with the site

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order details

For digital products, we also process information necessary to provide downloads and customer support.

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders (including payment, delivery, and downloads)
  • Communicate with you regarding your order
  • Provide customer support
  • Detect and prevent fraud
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Performance of a contract (to fulfill your order)
  • Legal obligations (accounting and consumer law)
  • Legitimate interests (customer service and fraud prevention)
  • Consent, where required (e.g. marketing emails)

4. Sharing Your Personal Information

We share your personal information only with trusted third parties necessary to operate our business, such as:

  • Shopify (e-commerce platform)
  • Payment providers
  • Shipping and logistics partners
  • Digital delivery services

All third parties process data in accordance with GDPR.

5. International Data Transfers

Some service providers may process data outside the EU/EEA.
In such cases, appropriate safeguards (such as Standard Contractual Clauses) are used in accordance with GDPR.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations (e.g. accounting laws)
  • Resolve disputes

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at info@urbanohm.com.

8. Cookies

We use cookies to improve your browsing experience and analyze website traffic.

You can manage or disable cookies through your browser settings.
For more details, please see our Cookie Policy (if applicable).

9. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version is always available on our website.

11. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

Company name: Urban Ohm AB
Email: info@urbanohm.com
Address: Gåshagavägen 5, 181 67 Lidingö, Sweden